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Ask Charles A. Roberts Your Own Question
Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I am troubleshooting my mothers acer aspire m5 model zrq it

Customer Question

hi there yes i am troubleshooting my mothers acer aspire m5 model zrq it was completely not working for her i created a usb recovery when i countinue it faile and to start installation again but thats aBOUT ALL IT DOES not sure how to acces bios or boot menu what should i do
JA: What's the make/model of your device? How old is it?
Customer: acer aspire m5 model zrq
JA: How long has this been going on? What troubleshooting have you tried?
Customer: i tried refresh and reset nothiung so i figured i better completely wipe it not that old a year or two
JA: Anything else you want the electronics expert to know before I connect you?
Customer: i can give u serial# ***** is the date i found it
Submitted: 6 months ago.
Category: Laptop
Customer: replied 6 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 6 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.###-##-####
Customer: replied 6 months ago.
call me
Expert:  Kevin T replied 6 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 6 months ago.

Hi,

Can you give me the serial number please?

Regards

Kevin