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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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My laptop is an HP Pavilion G2NotebookPC. I need to get into

Customer Question

My laptop is an HP Pavilion G2NotebookPC. I need to get into the Admin for it to upgrade some software and I do not know either of the two passwords - Admin User 1 and Admin User 2. I bought my laptop at a store about 3-4 years ago or so and it was the model that they had setup for display. I think someone from the store probably setup the passwords.
Submitted: 13 days ago.
Category: Laptop
Expert:  Sandy replied 13 days ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!

Expert:  Sandy replied 13 days ago.

What operating system is installed on the computer? Windows 7/8/10

Are you also logged in as administrator?

Customer: replied 13 days ago.
Not sure about version of operating system. No. Can't. Think 'm just logged in as user
Customer: replied 13 days ago.
Let me see how I am logged in and will contact you again
Expert:  Sandy replied 12 days ago.

Hi, I'm ready to help you. Please let me know when you're ready. Thank you, ***** *****