Hello! My name is*****I am a certified computer professional who will assist you.
Please do the following:1. Completely turn off the laptop
2. Disconnect the power connector from the laptop as well as any other hardware that is connected (mouse, printer, external hard disk drive, etc)
3. Turn the laptop over and remove the laptop battery
4. Press and hold the power button for 30 seconds, and then release it
5. Now re-connect the battery and the power adapter and turn the laptop onLet me know if there are any changes.
Hello again!I am following up with you to see if you require further assistance. Have you followed my instructions already?
Let me know by sending me a reply below.Thanks,IT Miro