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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I have a Pavilion Laptop. I think I turned if off when it

Customer Question

I have a Pavilion Laptop. I think I turned if off when it was updating. I am now having problems starting it up. I turn it on, the light comes on but it does not start. Can you help me??
Submitted: 2 months ago.
Category: Laptop
Expert:  IT Miro replied 2 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 2 months ago.

Please do the following:

1. Completely turn off the laptop

2. Disconnect the power connector from the laptop as well as any other hardware that is connected (mouse, printer, external hard disk drive, etc)

3. Turn the laptop over and remove the laptop battery

4. Press and hold the power button for 30 seconds, and then release it

5. Now re-connect the battery and the power adapter and turn the laptop on

Let me know if there are any changes.

Expert:  IT Miro replied 2 months ago.

Hello again!

I am following up with you to see if you require further assistance. Have you followed my instructions already?

Let me know by sending me a reply below.

Thanks,
IT Miro