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Jason Jones
Jason Jones, Computer Technician
Category: Laptop
Satisfied Customers: 14360
Experience:  10+ years of both work experience and education.
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I havent been on to check my meil in a few months and now

Customer Question

i havent been on to check my meil in a few months and now cannot get back in..am confused if i need new yahoo password..
JA: When did you last reset your username and password?
Customer: a couple of years
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: i don't know how do do any of that. My son set this up for me so I am clueless and he is in another state now.
JA: Anything else you want the computer expert to know before I connect you?
Customer: just how to get back in to chack my mail..have over a thousand emails
Submitted: 12 days ago.
Category: Laptop
Expert:  Jason Jones replied 12 days ago.

Hello,

My name is ***** ***** and I look forward to assisting you today.

I am sorry to hear you are having such problems with your Yahoo account.

Please, follow the instructions below to reset your Yahoo password:
- Click the following link: http://edit.yahoo.com/forgot?login
- On that first page, choose the "My account may have been compromised" option and click the Next button.
- Fill out the requested questions and fill in the data when asked for it
You will then be given the chance to reset your password.

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Thank you again,
- Jason

In the future, if you wish to work with me, ***** *****, you may ask your question at the following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with "For ***** ***** Only!"

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