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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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No word processor installed, used it only for

Customer Question

no word processor installed
JA: How much experience do you have with this particular machine?
Customer: used it only for receiving/sending email until now
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: recently updated norton security
JA: Anything else you want the computer expert to know before I connect you?
Customer: is a word program installed
Submitted: 18 days ago.
Category: Laptop
Expert:  Viet - Laptop Tech replied 18 days ago.

Hi,

I'm sorry about the issue. Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Did you purchase / install Microsoft Office / Word software previously?
Please reply at the box below. Thank you,

Expert:  Viet - Laptop Tech replied 18 days ago.

What's the make / model of your computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,