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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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My satellite radius11 mouse not working, I have a

Customer Question

my satellite radius11 mouse not working
JA: What kind of computer do you have? Do you know what Operating System (OS) you're running?
Customer: I have a toshibasatellite radius 11
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: i don't know where to start.i did an update recently about drivers but i didn't mean to
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 13 days ago.
Category: Laptop
Expert:  Viet - Laptop Tech replied 13 days ago.

Hi,

I'm sorry about the issue. Do you mean the mousepad / touchpad is not working?

When did this issue first occur?

Is the keyboard currently working fine?

Does your laptop have Windows 7, or 8 or 10?

Can you please check at the back / bottom of your Toshiba Satellite Radius 11 laptop for the full model, such as L15W-B1208 or L15W-B1302?

Can you press at the same time the two keys Fn and F5 on the laptop's keyboard to see if it is able to enable / disable the mouse / cursor?

Do you have a USB mouse? If yes, can you connect it to the laptop, and see if the USB mouse works temporarily on the laptop.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,