Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hello. My name is ***** ***** I will be assisting you today.
Does it see the network and you connect to it, then what happens?
do you have a flash drive and can we connect to a working computer?
Can we connect to yours to download a network card driver?
Please download and run this file and provide me the ID/Password:https://download.teamviewer.com/download/version_12x/TeamViewerQS_en.exe
What operating system is the Toshiba?
go to start menu --> right click computer --> manage --> network --> whats it say for Wireless, does it say Intel, Atheros..etc?
computer management go there --> device manager --> network
under network adapters whats listed for wireless?
download the below 2 files
try to install the 1st one then test the wireless, if that doesn't work try this 2nd download linkhttp://files.ecp.toshiba.com/2016/08/20/0652/31/TCK0001000C.exe
If you're in Internet Explorer, or Edge you can click the link and choose save as, then download it to the flash drive.
you have a network cable to plug directly in to router temporarily?
otherwise here are a couple other ones to try
you have a smartphone to connect to that wifi temporarily to test?
go to start menu --> control panel --> network/sharing center --> change adapter settings --> is there a Wireless icon here?
upper left corner
right click on WiFi --> properties --> highlight ipv4 --> properties --> is obtain ip automatically checked?
on your computer go to start menu --> search for cmd --> open that up and type in ipconfig
what do you have for an ip address and gateway?
on the other computer choose use the following IP address
on the broken computer instead of obtain ip switch it to use the following ip address
then we need you to do the ipconfig on your computer to find out the ip address information
what is the ipv4 address on your computer?
tell me what it is
its just an internal ip address, its probably 192.168.0.10 or something similair
whatever it is put that information in the other computer and change the last part of the ip address, if yours is 192.168.0.10 then on the other computer put in 192.168.0.240
subnet = 255.255.255.0
gateway = whatever you have for a gateway.
dns = 188.8.131.52 click ok and close on the windows and test it
idk where you're at
it should look like this http://www.amarketplaceofideas.com/wp-content/uploads/2011/02/Client-IP-Settings.jpg
i'll be back in a bit
cmd window on your computer
on the broken computer
go to start menu --> control panel --> network/sharing center --> change adapter settings -->
right click on WiFi --> properties --> highlight ipv4 --> properties --> i