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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 3171
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
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My laptop is not charging - can i bring it in to apple store

Customer Question

my laptop is not charging - can i bring it in to apple store to be looked at and fixed? I don't have serial number - it's about five years old
Submitted: 2 months ago.
Category: Laptop
Expert:  Md. Sadique replied 2 months ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Md. Sadique replied 2 months ago.

Shut down the MAC > Plug in the MagSafe power adapter to a power source and connect it to your MAC.
On the keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time and then release all the keys and the power button at the same time.
Then press the power button to turn ON and immediately press and hold the Command-Option-P-R keys before the gray screen appears.
Keep holding the keys down until the computer restarts and then release the keys.

Expert:  Md. Sadique replied 2 months ago.

Tell me if it makes any difference to your problem.

Customer: replied 2 months ago.