I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and I will be trying to help you as good as I can.
May I remotely connect to your computer, so that I can directly analyze why it is so slow and then try to tune it up while you watch me doing it on your screen? I am an expert especially in the field of tuning up computers - so that would fit me very well. This is a very safe option too, because JustAnswer is a A+ accredited business with the BBB, you will be watching your screen and we will chat there as well, so that you will always know what I will be doing next while fixing the problem.
Thanks for your patience and best regards,