I dont make charges, I try to provide technical help.
You did not receive an answer because you never responded to the two messages I sent you after you asked your question.
If you still want help, Ive reposted the initial questions I asked you below,
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.
If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
Also, whats the name brand and model of the external floppy disk drive you have?
And has it ever worked before with this same machine?
If you dont help, please say so and I will send you the refund link instead of trying to help you.