Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following details.
To clarify are loosing the cursor after you signed in to windows also are you getting the desktop icons and start menu ?
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?
Note: - If you are getting pop up message regarding secure remote assistance offer it’s an automated pop up, you can ignore it by closing (x) that pop up message. Please use the reply box below to reply to me.
Please answer my above questions so that i can help you better.
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The secure remote assistance is additional charge but we can check the issue without going to additional service.
I believe you are currently chatting to me from another PC or mobile device am i correct?
Does the mouse works in windows 10 login screen?
Are you getting this on the problematic windows 10 PC?
Please answer my above questions too.
Sorry to say that i have to go now but no need to worry i will open this to other experts so that they can continue helping you.
Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
we need to do this special trick to force a repair screen.Start the computer, then immediately press and hold power to shut it down.repeat that 4 times, and then the last time when you start the computer do not press and hold power.It should go to a blue screen menu. If it makes it to the bluscreen menu with troubleshoot, go to troubleshoot, advanced, system restore.
Then pick a restore date that was before the issue started.. Let me know if this works, or if you get stuck so I can assist you further.
I strive to provide great service, and greatly appreciate a 5 star rating clicked and submitted when you are satisfied.. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.