Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
Are you still able to access your Gmail using your computer web browser like Chrome or Firefox or Internet Explorer?Please let me know by replying to me here so that I can help you further.
Thank you for writing back.
Using a web browser like Chrome, Firefox or Safari, please go to this URL:
Sign in using your username and password. See if you are able to access your emails that way
Thank you for writing back with that information.
Can I remotely access your Toshiba computer so that I can directly check and fix the issues while you watch on your screen?
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee ($10) regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
I can continue to help you in this manner if you do not want the Secure Remote Assistance option. Please let me know.
Ok, I respect your decision. Please stop responding to this chat session and consider this question closed.
Here is the link about refunding: