Please advise the operating system running on the Lenovo computer. I guess it is Windows 10?
You don't need to request remote assistance for your issue. It needs extra change. Your issue should be fixed here at Q&A page.
Sorry for typo. Correction:
You do not need to request remote assistance for your issue. It needs extra charge.
Your issue can be fixed here at Q&A page without extra charge.
Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
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Other wise, please send us a message saying you no longer need help so that we can close this support ticket.
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.