How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Louie Your Own Question
Louie
Louie, Hardware technician
Category: Laptop
Satisfied Customers: 12045
Experience:  down to component level
13948492
Type Your Laptop Question Here...
Louie is online now
A new question is answered every 9 seconds

My Acer Aspire E15210851 will not connect to WiFi anymore

Customer Question

my Acer Aspire E15210851 will not connect to WiFi anymore
Submitted: 6 months ago.
Category: Laptop
Expert:  Louie replied 6 months ago.

Hi Benita and welcome to the site, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.

Initially, this would appear to be a hardware issue if all settings, configurations have been checked / tried.

Would you be comfortable with a DIY (do-it-yourself) repair approach?

Customer: replied 6 months ago.
I would
Expert:  Louie replied 6 months ago.

Great on the DIY Benita!

Some background information please:

  • is this a sudden issue;
  • or was intermittent and/or slowly developing over time;
  • what is the Operating System of the Aspire?
Customer: replied 6 months ago.
started after a windows 10 update about a month or so ago
Expert:  Louie replied 6 months ago.

This information is significant.

Are you able to connect the Aspire to your LAN ?

Customer: replied 6 months ago.
umm you mean connect directly with a cable? Let me see if I have one
Expert:  Louie replied 6 months ago.

Yes please; connect directly with a LAN cable.

Customer: replied 6 months ago.
Just recently moved so will have to find brb
Customer: replied 6 months ago.
I cannot find a cable, sorry
Customer: replied 6 months ago.
I an not find a cable
Expert:  Louie replied 6 months ago.

I understand and still, please try even borrow when able.

This is both an attempt of a fix and as a test before/confirm the DIY.

With a direct connection using a LAN cable, go the the Acer website and update the drivers for the WiFi card.

Please click HERE.

Related Laptop Questions