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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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My wife's Toshiba laptop will not connect to the internet.

Customer Question

My wife's Toshiba laptop will not connect to the internet. She gets a message that says "no internet secured".
JA: Just to clarify, what's the exact model of your Toshiba? And what operating system are you running?
Customer: It's a fairly new computer,
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: Message says "wifi doesn't have a valid IP configuration".
JA: Anything else you want the computer expert to know before I connect you?
Customer: No recent updates that she knows of
Submitted: 25 days ago.
Category: Laptop
Expert:  Russell H. replied 25 days ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Literally, is the message "no internet secured" and no more than that?

If so, then where, and when / in response to what, does it appear?

I have to ask - error messages, esp. when they sound peculiar or unfamiliar, are exact info for telling what is wrong.