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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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Oh I just bought it refurbished. my laptop and I think the

Customer Question

oh I just bought it refurbished . my laptop and I think the programs are out of date. it needs a full setup with a windows . But do I have to pay for the upgrade so the computer works as im finding the basic library functions are not compatible
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: I think window 8. its aspire E1 series
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: ive only had it a week or two. Havent made any major changes .
JA: Anything else you want the computer expert to know before I connect you?
Customer: What should it be running, regarding program no
Submitted: 2 months ago.
Category: Laptop
Expert:  michelleclive replied 2 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 2 months ago.

Do you have a licensed operating system disk to install it?