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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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My Acer SW5-012 suddenly stopped working; I could not

Customer Question

My Acer SW5-012 suddenly stopped working; I could not restart, and now the battery will not charge.
JA: What's the make/model of your device? How old is it?
Customer: Aspire
JA: How long has this been going on? What troubleshooting have you tried?
Customer: switch 10 and I got it in July 2015
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 29 days ago.
Category: Laptop
Expert:  Randy Computer Tech replied 29 days ago.
Hi ,My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.Try these steps please.

Remove all the connected cables, and devices>keyboard, mouse , power cable, etc...
Then while all the cables are disconnected, press and hold the power button for 60 seconds.
Then reconnect the power cable only, then press the power button to power on normally.
Then check and see if it powers up normally , etc...

Expert:  Randy Computer Tech replied 29 days ago.

Let me know how it goes please...

Customer: replied 29 days ago.
Does not power up
Customer: replied 29 days ago.
Power light does not even light up. Do I need to replace the battery?
Customer: replied 29 days ago.
No I do not want to go to remote assistant and your answer did not work
Customer: replied 29 days ago.
I have been waiting for more than 10 minutes for a follow-up response. I need to disconnect now and return later.
Expert:  Randy Computer Tech replied 29 days ago.

The battery should not effect it powering on if the power adapter is working properly.