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Shefin
Shefin, Laptop Support Specialist
Category: Laptop
Satisfied Customers: 4931
Experience:  Working as Tech support specialist with a world famous computer manufacturer
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Mbattery is dead laptop starts but the screen goes blank

Customer Question

Mbattery is dead laptop starts but the screen goes blank after awhile.
Am getting anew battery throughOffice Depot. What's with the blackout.
Submitted: 27 days ago.
Category: Laptop
Expert:  bbao replied 27 days ago.

Do you mean your laptop battery is dead? Does your laptop still work without battery when its AC adapter is plugged in?

Expert:  Shefin replied 25 days ago.

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Even if the battery is dead, the laptop will work fine with the AC Adapter. If you are getting a blue screen error, it might be something else.

Please get the new battery, install it and check if the issue persist even with the battery inserted.

Thank you.

S H E F I N