Hi Billy, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me what version of Windows is running on that laptop? Is it Windows Vista, 7, 8 or 10?Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information.
Are you using a different computer right now to chat with me because you are no longer able to login to the locked computer?
I can see that you have requested for a Secure Remote Assistance session. Unfortunately, there was an error from your end when I tried to accept your request.
Please just tell me, are you using a another computer right now to chat with me?
Thank you for that confirmation. So we cannot do a remote access session then since I can only remotely access computers.
Now, do you have another computer right now that you can use to write to a blank CD?
I am asking because in order to remove this password, you need a tool loaded into a CD.
In a nutshell, here is how it is done.
So now please tell me: do you have access to another computer that can burn to a blank CD?