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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I can't remember password my sons ex wife put on my laptop.

Customer Question

I can't remember password ***** sons IDIOT ex wife put on my laptop. How do I get it off there
Submitted: 7 months ago.
Category: Laptop
Expert:  Jess M. replied 7 months ago.

Hi Billy, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can you please tell me what version of Windows is running on that laptop? Is it Windows Vista, 7, 8 or 10?
Please let me know by replying to me here so that I can help you further.

Best regards,

Customer: replied 7 months ago.
Windows 7
Expert:  Jess M. replied 7 months ago.

Thank you for writing back with that information.

Are you using a different computer right now to chat with me because you are no longer able to login to the locked computer?

Expert:  Jess M. replied 7 months ago.

I can see that you have requested for a Secure Remote Assistance session. Unfortunately, there was an error from your end when I tried to accept your request.

Please just tell me, are you using a another computer right now to chat with me?

Customer: replied 7 months ago.
I'm talking to u on my cell phone
Expert:  Jess M. replied 7 months ago.

Thank you for that confirmation. So we cannot do a remote access session then since I can only remotely access computers.

Now, do you have another computer right now that you can use to write to a blank CD?

I am asking because in order to remove this password, you need a tool loaded into a CD.

Customer: replied 7 months ago.
Why can't he connect
Customer: replied 7 months ago.
How the heck do I get rid of password
Customer: replied 7 months ago.
Oh for christs sakes. U mean take all the stuff from this one onto another one
Customer: replied 7 months ago.
Ok I have another computer. Now what?
Customer: replied 7 months ago.
This is a pain. Can u help me or not
Customer: replied 7 months ago.
Expert:  Jess M. replied 7 months ago.

In a nutshell, here is how it is done.

  1. You will need another computer that can burn a disc image to a blank disc
  2. You will download the tool, and then burn it to a blank CD
  3. Then you set the LOCKED computer to start or boot into the CD/DVD drive
  4. Then you load the CD to the drive, then restart the computer
  5. When the computer loads the tool from the CD, it will show you or reveal to you the password
  6. Then you restart the computer and use the password ***** the tool discovered
  7. Go to Control Panel and then remove the password ***** the account so that you will no longer be prompted for it

So now please tell me: do you have access to another computer that can burn to a blank CD?

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