My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
You can reply to me here by typing in the box below please.
Does it have an email address listed on the lock screen?
Sounds like this is a start up password ***** in BIOS, can you tell me when or how this problem started or how the password ***** set?
If you guess wrong a number of times does it give a code?