Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Can you please tell me what is the password ***** for? Is it asking for the BIOS password? Is it for Administrator password? Or is it for hard drive password?
Please let me know by replying to me here so that I can help you further.
Now, please enter a random password ***** times in a row. After the third attempt, did you get an error code? Tell me the error code.
Thanks. Unfortunately, I cannot help you further with this issue since your system is not giving an error code. Let me opt out now so that my fellow experts can assist you further.
Are you still there
I am Fiyaz, one of the expert in computer category. I would like to assist you with your issue and would be your next active expert..
Neal, since this is a BIOS password ***** is no way rather reset using this way
This require level 1 expertise. Hope you can do it
1: Remove Battery, Uncover laptop rear cover
2: Remove All RAMs
3: Remove the sticker pasted on board under second RAM slot
4: Shot two jumper point named JCMOS using wire or pin
Hold jumber for 30sec
5:Set everything back and see it works
For more info see this video
Note: Please try not to touch any other parts on mother board using barehand
Let me know the status
Neal.. I am sorry, That's all i have to share for this case.
Hope you done it properly..
I will opt out question to other experts to see if they have extra suggestion
(If no one helps you can contact JA customer support and cancel the question)
Basically, by removing COMS battery for a long while, the password ***** be gone.
I am not referring to the battery for power supply, which already mentioned above by other experts.
CMOS battery is for remembering system settings including the BIOS password. Obviously, CMOS battery is not easy to be accessed in most situations, you have to remove the laptop case to see the motherboard of laptop. The CMOS battery is normally located somewhere on the motherboard and can be seen once the laptop case is removed.
Please see details and steps to remove CMOS battery from below link.