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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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A satellite c55-b5200 laptop will not get past logon .I

Customer Question

a satellite c55-b5200 laptop will not get past logon .I CANNOT GET TO INTERNEt. cAN i boot from dvd?
JA: Have you tried having password ***** directions emailed to you?
Customer: YES AND IT DID M
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: o yes. tHIS STARTED WHEN i GOT "FREE" UPDATE TO WIN 10. My password ***** and the rest is history.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No.
Submitted: 3 months ago.
Category: Laptop
Expert:  Richard replied 3 months ago.

Hi there and welcome

Can you tell me please the exact message you get when it fails to sign you into windows?

Please let me know.