Hello! My name is*****I am a certified computer professional who will assist you.
To confirm, you are unable to log onto your Windows 10 computer?
Let me know,
OK. What happens when you turn on the laptop? What exactly do you see on the screen?
Please do the following:1. Completely turn off the laptop
2. Disconnect the power connector from the laptop as well as any other hardware that is connected (mouse, printer, external hard disk drive, etc)
3. Turn the laptop over and remove the laptop battery
4. Press and hold the power button for 30 seconds, and then release it
5. Now re-connect the battery and the power adapter and turn the laptop onLet me know if there are any changes.
Is that the BIOS password ***** that just says "Enter password"?
OK. Is the result the same no matter what password ***** enter?
Please restart your laptop and then enter some random text as password. Let me know if it will take it and display the automatic repair screen, or the "Enter password" prompt will still there until you enter your old password?
OK. After entering the correct password, you should see Windows booting. If that doesn't happen, but you only see the automatic repair screen, it means the problem is with Windows. To solve the problem, you can either repair Windows or re-install it.
I see you mentioned re-installing Windows 10. Did you use a Windows 10 installation disc or another method?
OK. When re-installing Windows 10, did you use the "Recommended install" that overwrites new Windows 10 files over the existing Windows 10 installation, or you went for "Custom install" where you need to manually select which drive to install Windows 10 to?
You need to boot from a Windows 10 installation disc. To do that, insert a Windows 10 installation disc and restart your laptop. Upon powering on, start pressing the F12 key on the keyboard. It should then display the Boot options window. In case you are prompted to enter the BIOS password ***** restarting the laptop, enter the correct one and then keep pressing the F12 key afterward. Once you see the Boot options window, select your CD/DVD drive and you will be taken to the Windows 10 Setup screen where you can re-install Windows 10.
Let me know if it worked.
Were you able to boot from a Windows 10 installation disc?
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro
Hello!Let me know if you were able to receive my messages.