I'm sorry about the issue. What is currently showing on your laptop's screen?
Does it have windows xp, vista, or 7 or 8 or 10?
Please reply at the box below. Thank you,
Is there any error or message?
Does it show a name or username at the password ***** login screen?Does it show an email address at the password ***** login screen?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,