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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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Locked out laptop, toshiba c55d-b5319, i did a recovery

Customer Question

locked out laptop
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: toshiba c55d-b5319
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: i did a recovery point and went to far back
JA: Anything else you want the computer expert to know before I connect you?
Customer: im not to good on computerrs
Submitted: 29 days ago.
Category: Laptop
Expert:  Viet - Laptop Tech replied 29 days ago.

Hi,

I'm sorry about the issue. What is currently showing on your laptop's screen?

Does it have windows xp, vista, or 7 or 8 or 10?

Please reply at the box below. Thank you,

Expert:  Viet - Laptop Tech replied 29 days ago.

Is there any error or message?

Does it show a name or username at the password ***** login screen?
Does it show an email address at the password ***** login screen?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,