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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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Its not my laptop. Its my external hard drive. Macbook 13" I

Customer Question

Its not my laptop. Its my external hard drive.
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: Macbook 13"
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: I re installed Lion. But I was able to access it directly after. All of a sudden it stopped. Here's the problem: the drive shows up on the desktop and the sidebar AND the finder....but I dont know how to access it.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No thank you
Submitted: 1 month ago.
Category: Laptop
Expert:  technicalcat replied 1 month ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

What happens when you click or double-click on the icon for the drive?