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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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IP5122-SDC phone has been down for days. is there a reset

Customer Question

IP5122-SDC phone has been down for days. is there a reset procedure?
JA: What kind of computer do you have? Do you know what Operating System (OS) you're running?
Customer: a HP pavilion20. DSL system
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: No updates. We have had the phone lines checked and repaired by ATT and had Integra check our routers. but I still get no display on my phone. But I call it and it still goes to voicemail.
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Laptop
Expert:  Steve Lewey replied 1 month ago.

Hi, what happens if you plug a different phone, if you have one, into the same line that the non-working phone is plugged into?

Customer: replied 1 month ago.
phones are programed for specific areas
Expert:  Steve Lewey replied 1 month ago.

this would be just to verify it is the phone, not permanent. can you do that?

Customer: replied 1 month ago.
no
Expert:  Steve Lewey replied 1 month ago.

that is the only way to test the phone. many times att and integra say everything is fine, but they could not have tested it without checking the phone. the only way to really know is to plug a working phone into that line, OR take the phone that is not working and plug it into another line that you know works. i do this for a living, you can just do it, i don't know whom is saying phones can't be moved to for testing as long as you put them back. it is not true. sorry...