Hi there and welcome
Can you tell me please the version of windows you are using?
Above the password ***** you will see a user name, can you tell me what this is please?
ok, do you see an email address as well?
If you would like any additional information or assistance, please do not hesitate to let me know.
And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.