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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I'm trying to get a new Dell laptop configured and I'm hung

Customer Question

I'm trying to get a new Dell laptop configured and I'm hung uo on a certain step
JA: Just to clarify, what's the exact model of your Dell? And what operating system are you running?
Customer: I can't find the model #, but I can give you the service tag # and I'll be at Windows 10 if I can get it up
JA: Have you installed any updates recently?
Customer: Its new
JA: Anything else you want the computer expert to know before I connect you?
Customer: I.m communicating with you on an older computer. The new one is beside me.
Submitted: 1 month ago.
Category: Laptop
Expert:  technicalcat replied 1 month ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

What is the step you are stuck on? What do you see on screen?

Expert:  technicalcat replied 1 month ago.

What is the step you are stuck on? What do you see on screen?

Please don't open a new question to reply. Instead, just reply in the box below to me. Thank You.