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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I have a laptop with vista 32. I tried to doen load and

Customer Question

I have a laptop with vista 32. I tried to doen load and install windows 10. I am informed that window 10 can not be installed on my lap top. Is there no way?
JA: What's the make/model of your device? How old is it?
Customer: Toshiba PSAC8U-04001W several years
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Laptop is working fine. but I decided to install windows 10 so that it would be the same as my tower
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no thank you
Submitted: 1 month ago.
Category: Laptop
Expert:  Cody replied 1 month ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 1 month ago.

You can't upgrade from Vista to 10, you would have to burn a DVD and then reload the computer with Windows 10 on it.

This would wipe everything that's currently on your laptop.

Customer: replied 1 month ago.
What are my option
Expert:  Cody replied 1 month ago.

burning a DVD with Windows 10 and then reloading the laptop

Customer: replied 1 month ago.
Just inquiring as to what could be done. Did not expect service by you over the phone. If something could be done I would have taken it in to the local geek squad. Did not expect to be billed just for seeking week squad ability to service me. Please refund 19.00 charge
Customer: replied 1 month ago.
Are we still connected