How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
46034742
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

We has this Toshiba Aplio XV that has an error message when

Customer Question

we has this Toshiba Aplio XV that has an error message when starting up. It is saying that he plugin for annotated device can not be found and the location reffered to in memmory can not be found it has options for abort retry and cancel at this stage the unit is frozen and can not respond - What do you think is the problem
JA: Just to clarify, how often have you been getting this particular message?
Customer: We are in biomed we just got the unit today so I am not sure . It was brought to us for service
JA: Have you installed any updates recently?
Customer: No I just got the unit today
JA: Anything else you want the computer expert to know before I connect you?
Customer: That is all I could see. I could not interfere with the booting process because it does not respond to F2 or F1 Or any function keys
Submitted: 1 month ago.
Category: Laptop
Expert:  Kevin T replied 1 month ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 1 month ago.

Are you able to take a picture of it and attach it here so I can see it?

Customer: replied 1 month ago.
Please this is not a laptop. It is an ultra sound medical equipment by Toshiba
Do not attempt to answer it - I have stopped the project