How's it going.Let me read of your question. Give me a minute.
Is it connected to the internet? Can you show me what the login screen looks like? Maybe a picture If possible.
Ok, sorry I was away. I am now back.
Do you have a back-up of your files?
We can remove the password ***** a password ***** disk. Do you have another computer we can burn the disk too?
The quickest way is reset your machine. We can do this now but any files you have will be taken back to factory settings.
Let me know what route you wish to take.
Well we can reset the password ***** a password ***** disk. We need to burn it to a pen drive or cd and boot up on the laptop and remove the password.
It will take time but could be possible If you have another PC.
Does the 'reset' password ***** on your laptop not let you reset it?
Do you know the BIOS password?
You are correct. No point in doing this at this point.