Hello! My name is*****I am a certified computer professional who will assist you.
Please tell me which Windows version is installed on your laptopIt could be:- Windows XP- Windows Vista- Windows 7- Windows 8 / 8.1- Windows 10I am awaiting your reply.Thanks,IT Miro
OK. What happens when you turn on the laptop? Are you able to access desktop?
OK. At which point do you see an update window?
Also, does the update pop-up window provide any information, such as the update name that stats with KB and then has some numbers?
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro
Hello!Let me know if you were able to receive my messages.