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Ask Charles A. Roberts Your Own Question
Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I keep having a updates install window pop up and it doesn't

Customer Question

I keep having a updates install window pop up and it doesn't appear to be doing anything.
JA: How much experience do you have with this particular machine?
Customer: I have had it for about a year or so
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: I haven't done any trouble shooting. the updates are windows updates
JA: Anything else you want the computer expert to know before I connect you?
Customer: the laptop keeps restarting
Submitted: 6 months ago.
Category: Laptop
Expert:  IT Miro replied 6 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 6 months ago.

Please tell me which Windows version is installed on your laptop

It could be:
- Windows XP
- Windows Vista
- Windows 7
- Windows 8 / 8.1
- Windows 10

I am awaiting your reply.

Thanks,
IT Miro

Customer: replied 6 months ago.
Windows 7
Expert:  IT Miro replied 6 months ago.

OK. What happens when you turn on the laptop? Are you able to access desktop?

Customer: replied 6 months ago.
Expert:  IT Miro replied 6 months ago.

OK. At which point do you see an update window?

Expert:  IT Miro replied 6 months ago.

Also, does the update pop-up window provide any information, such as the update name that stats with KB and then has some numbers?

Expert:  IT Miro replied 6 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

Expert:  IT Miro replied 6 months ago.

Hello!

Let me know if you were able to receive my messages.