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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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Windows upgrade took "power" selection off menu..can't shut

Customer Question

windows upgrade took "power" selection off menu..can't shut down laptop
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: lenova//wifi
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: yes.. this a.m. no troubleshooting
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Laptop
Expert:  Viet - Laptop Tech replied 1 month ago.

Hi,

I'm sorry about the issue. Are you currently log in and use the laptop?

Does your laptop have Windows 7 or 8 or 10?

Please reply at the box below to continue. Thank you,

Expert:  Viet - Laptop Tech replied 1 month ago.

Are you currently able to use the laptop fine?

Does your laptop have Windows 7 or 8 or 10?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,