How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Sandy Your Own Question

Sandy
Sandy, Computer Enthusiast
Category: Laptop
Satisfied Customers: 6004
Experience:  I have been fixing computers since last 7 years
33602187
Type Your Laptop Question Here...
Sandy is online now
A new question is answered every 9 seconds

I have a problem with my toshiba laptop,when I open it a

Customer Question

Hi I have a problem with my toshiba laptop,when I open it a message show up say .your PC have a problem and needs to restart. We're just collecting some error info, and then we'll resart...so I click restart but nothing happen all is show is the same message over and over..please help
JA: How old is the appliance? Have you gotten error messages before?
Customer: no first time ...not sure
JA: Do you plan on doing the work yourself?
Customer: I just follow the message by click on restart the PC
JA: Anything else we should know to help you best?
Customer: what the message mean..Stop code..SYSTEM
Submitted: 1 month ago.
Category: Laptop
Expert:  Sandy replied 1 month ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!

Expert:  Sandy replied 1 month ago.

Please follow this step:

Some hidden malware/spyware/adware could be causing this issue:

I suggest you to scan your computer using free version of Super anti-spyware software. This will remove all of the malwares, spywares and viruses from the computer.
Note: If you already have installed Anti-virus programs like Norton, mcafee, CA, kaspersky on the computer, still I suggest you to download and install Super anti-spyware as the Anti-virus program does not remove Malwares/adwares/spywares effectively.

You can download the free version using the link given below:

http://www.superantispyware.com/

Please run quick scan to complete the scan in 10-15 minutes.

If you have other queries regarding this, please reply back to me the box given below.

And if you can take a second to rate my service(-OK or more -by clicking stars at the top of the page and choose submit), that would be greatly appreciated.