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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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What does it mean to reboot and select proper reboot,

Customer Question

what does it mean to reboot and select proper reboot
JA: What kind of computer do you have? Do you know what Operating System (OS) you're running?
Customer: satellite c55 6gb memory 750gb hard drive
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: i installed all updates it had and it was supposed to restart but shut off ,so when i ried to turn it on it just said this over and over
JA: Anything else you want the computer expert to know before I connect you?
Customer: i have tried this about 6 times
Submitted: 6 months ago.
Category: Laptop
Expert:  Isaac Franklin replied 6 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Customer: replied 6 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Isaac Franklin replied 6 months ago.

Most likely? This means when your computer is booting? It doesnt boot to your hard drive. It will

boot to things like, e drive, recovery partitions etc. instead of hard drive.

This can be something as simple as a usb, external drive, even ipod etc. in your computer. Take out

ALL external influences like those, or anything you have connected to it.

Satellite can be many things. What is the make/model of the computer?

And what version of windows do you have on the computer? 7/8/10? It will help us do this:

Check Boot Order. The most easiest fix for the “Reboot and select proper Boot Device” error is to make sure your computer's boot order correctly list your hard disk as 1st option. Press the necessary key to open BIOS menu. This key depends on your computer manufacturer and computer model.

I can show you how to do that, but i need the other information first. Depending on the exact model,

will tell us which keys to press to get to bios.

Customer: replied 6 months ago.
toshiba windows 7
Expert:  Isaac Franklin replied 6 months ago.

You can follow this guide below (remember, this is a timing thing as well. you may have to

repeat that F2 to get to this many times)

http://www.windowspasswordsrecovery.com/fix-windows/how-to-change-the-boot-order-for-a-toshiba-laptop.html

When you get to bios utility set up? You want to select HARD DRIVE. to boot from. Ensure there is

NOTHING external in your computer like flashdrives, devices etc.

If you get to that screen, and hard drive is already selected, tell me and we will go from there.

Customer: replied 6 months ago.
it has 6 gb memory ***** i am getting nowhere it keeps repeatingreboot and select proper boot
or insert boot media
Expert:  Isaac Franklin replied 6 months ago.

When you get select proper boot, can you select it?

Customer: replied 6 months ago.
no it doesnt let me
Expert:  Isaac Franklin replied 6 months ago.

did you use the arrow keys? not a mouse. but on your keyboard going up down left and right?

to try to select?

Customer: replied 6 months ago.
it only goe up
Expert:  Isaac Franklin replied 6 months ago.

Will it allow you to rest on select boot?

Customer: replied 6 months ago.
no nothing
Expert:  Isaac Franklin replied 6 months ago.

We can try another way, but while i am typing directions, please turn your computer off.

Take out battery, (if it applies to your model) and power cord. Hold down power button for

a full minute. Put battery/charger back in and turn on. Tell me if that screen comes back up.

Customer: replied 6 months ago.
with system info
Expert:  Isaac Franklin replied 6 months ago.

Same message as before?

Customer: replied 6 months ago.
it has main,security,advanced,and exit
Customer: replied 6 months ago.
no
Expert:  Isaac Franklin replied 6 months ago.

Can you select one? Can you try advanced for me and tell me your options?

Before you do, do you have a cell phone? you can put a pic of the screen in this

chat by using the paperclip file.

This is progress. Lets see what we can get to from here.

Customer: replied 6 months ago.
i have never used paper clip file
Customer: replied 6 months ago.
it has vt-xonly change boot order
Expert:  Isaac Franklin replied 6 months ago.

Can you select change boot order and confirm the hard drive is highlighted?

Customer: replied 6 months ago.
hdd/ssd is hilight
Expert:  Isaac Franklin replied 6 months ago.

Okay. What other options are on the screen before we move on?

Customer: replied 6 months ago.
system configuration and usb in sleep mode
Expert:  Isaac Franklin replied 6 months ago.

Okay. What other options are on the screen before we move on? Select the hdd/ssd and

tell me what you see. just hit enter on it

Customer: replied 6 months ago.
no change
Expert:  Isaac Franklin replied 6 months ago.

Okay, i am going to open this up for experts to review. Please standby

Customer: replied 6 months ago.
on side bar you canselect priorty for booting

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