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bbao
bbao, Senior Laptop User
Category: Laptop
Satisfied Customers: 294
Experience:  CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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Screen stay black, hp g61, hard reset by taking battery off,

Customer Question

screen stay black
JA: What kind of computer do you have? Do you know what Operating System (OS) you're running?
Customer: hp g61
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: hard reset by taking battery off
JA: Anything else you want the computer expert to know before I connect you?
Customer: thats it
Submitted: 5 months ago.
Category: Laptop
Expert:  bbao replied 5 months ago.

Are you sure the computer is still working though the screen stays blank?

Customer: replied 5 months ago.
does make noise and stay on but screen black
Customer: replied 5 months ago.
do i need to put the battery back on
Expert:  bbao replied 5 months ago.

Is it still under warranty?

Customer: replied 5 months ago.
no
Expert:  bbao replied 5 months ago.

Try pressing Fn+F4 for several times, see if it makes any difference? This key combination is to switch system display between local LCD and external screen.

Customer: replied 5 months ago.
still nothing
Expert:  bbao replied 5 months ago.

> still nothing

Was the computer powered on when pressing the Fn+F4 keys. It might be silly, I just double check hehe. :)

Customer: replied 5 months ago.
power light stay on
Expert:  bbao replied 5 months ago.

Okay. When did the issue start? Did you try powering off the machine after seeing the blank screen?

If not, please hold the power button for a while util you see the power light is off and make sure the machine is shutdown. Wait for a while, turn it on again.

If still nothing shown on screen during the booting process, it is definitely a hardware issue, you need to bring the laptop to a local repairer for services.

Expert:  bbao replied 5 months ago.

Did the test of powering off and on?

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