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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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Recently had hard drive replaced by independant shop. cannot

Customer Question

recently had hard drive replaced by independant shop. cannot burn cd's now. am i missing something?
JA: What kind of computer do you have? Do you know what Operating System (OS) you're running?
Customer: windows 7 home on a C655
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: no recent updates.. sys troubleshooting shows nothing
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Laptop
Expert:  ChrisC replied 2 months ago.

Hi, my name is ***** ***** I'll be happy to help you today.

Having your hard drive replaced should have no effect at all on your ability to burn CDs, unless of course you had a CD burning a program installed on the old drive that you don't have on the new drive. Can you tell me what exactly happens when you try to burn a CD?

Customer: replied 2 months ago.
unable to complete process
Expert:  ChrisC replied 2 months ago.

Okay, do you know what program you're using to burn them?

Customer: replied 2 months ago.
tried with real player and windows media
Expert:  ChrisC replied 2 months ago.

And you got the same problem with both programs? Have you tried different discs to make sure the disc itself isn't the problem?

Customer: replied 2 months ago.
tried abot 10 diff cd's cdr & dvdr
Expert:  ChrisC replied 2 months ago.

Okay, thanks.

And if "unable to complete process" the exact error message you receive?

Customer: replied 2 months ago.
it will not even read cd's Iv burnt b4 hard drive crash..pix only...language is NOT exactly what i gave you
Expert:  ChrisC replied 2 months ago.

Okay, is the message possibly "unable to complete the format" instead if unable to complete process?

Customer: replied 2 months ago.
thats close.. wil not complete format discs either goes thru partial format..up 2 90%, and about the same on burning then pops up "
unable"
Expert:  ChrisC replied 2 months ago.

Are these CD-Rs or CD-RWs?

Customer: replied 2 months ago.
have tried both
Expert:  ChrisC replied 2 months ago.

The reason I ask if because CD-Rs do not even need to be formatted. Only RWs do. So it shouldn't even be trying to format Rs.

Give me a few minutes to do some research for you. I'll be right back.

Expert:  ChrisC replied 2 months ago.

One other question, are these discs brand new or have they been used before?

Customer: replied 2 months ago.
all new
Expert:  ChrisC replied 2 months ago.

Hmm. All right, well I admit I'm puzzled. If you were just having an issue with one burning application, then I'd say the program itself is probably the issue. But since it's multiple programs, that indicates an issue with the wider system

What I'm going to do it opt out of the question and open it up to other Experts so that someone else can chime in here. You'll be notified when there's another reply.

Customer: replied 2 months ago.
do i need to wait here? or will I get email response?
Customer: replied 2 months ago.
i have more precise answers to some of your questions. Plse pardon my unprepairedness
Expert:  arsufi2002 replied 2 months ago.

Hi,

My name is ***** ***** of the expert in computer category. I would like to assist you with your issue and would be your next active expert

Customer: replied 2 months ago.
are you aware of situation? or do i need to start over?
Customer: replied 2 months ago.
this could be a lesson in frustration
Expert:  arsufi2002 replied 2 months ago.

You get message "unable to complete process" when try to burn disc

Expert:  arsufi2002 replied 2 months ago.

Can i start a remote session with your computer please?

Expert:  arsufi2002 replied 2 months ago.

Request you to download and run remote tool on your computer if you aready

http://www.justanswer.com/remotedesktop/join.aspx?Session=583bec13-56d1-46e2-ba7c-2d601fe2ab86

Expert:  arsufi2002 replied 2 months ago.

Procedure:

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