Hi, and thank you for your question. My name is ***** ***** I'll be assisting you today.
Could you let me know what's the serial number of the Toshiba laptop? You can find this info on a sticker at the back of the laptop itself.
Please reply back using the box below, and then we will continue further.
PS: Please do NOT accept any remote assistance offer (simply "X" it out) if it shows up on this page; it's sent out automatically by our site, and not by me. We do not need to do a remote session for your issue; I'll reply back to you below now.
OK; before providing you with the recovery info, I should let you know that your Toshiba laptop comes with a recovery partition built in, so we can boot up into the same to restore your laptop without needing to purchase/use any recovery disks itself. Would you like to try that now?
Got it; if you want to order a set of recovery disks, please use the following link:
Scroll down to the "Get recovery media" section, and then submit your laptop's serial number to order the recovery media set for your model accordingly. Please check out the following screenshot to find out where to get your serial number at the back of the laptop:
Hi, my name is ***** ***** i will be finishing up and seeing you through your issue when you are ready to
return and go forward. We understand sometimes these things take time due to your schedule and busy
lives. I will keep this open for you and when you are ready with time, just reply and it will update me.
You stated that you have a desire for media recovery discs? I can explain how to proceed. First, it would be
best to know why you need these as we have particular programs ourselves and tech support to help with issues.
As for having discs, we do not mail them out as we are not a service that provides products for shipment. What i can
do is find you the best options for what you need (depending on your problem) and show you the most financially sound
product for you and show you where/how to order it.
Please update when you have more time and we will determine what the best course of action for you is.
That is fine. I havent heard from you yet, but when you get online, just
let me know to proceed.