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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I am in great need to be able to get on my computer my iPod

Customer Question

Sir good night I am in great need to be able to get on my computer my iPod is unable to send emails successful my mother is 90 years and is need of care and I have to fill out papers with imegration to have he come home to me so this is not a maybe I need your help I am in serious need to get this done I am not a tech person by any means all I know is I have to submit what ever imegration needs that all so sir can you help me to get going or not?
Submitted: 1 month ago.
Category: Laptop
Expert:  Josh replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 month ago.

Please explain your issue in more detail

Customer: replied 1 month ago.
I simply cannot Remember my password
Expert:  Josh replied 1 month ago.

What did you forget your password *****?

Customer: replied 1 month ago.
Sir I see that you have posted $39.00 is this in addition to the $47.00? If may I ask why.
Customer: replied 1 month ago.
I forgot my password ***** my laptop
Customer: replied 1 month ago.
Sir can your company help or not
Expert:  Josh replied 1 month ago.

Just to confirm -- You cannot sign into your laptop?

Customer: replied 1 month ago.
Sir I can see that you also responding via my cell I am unable to open them all successful
Expert:  Josh replied 1 month ago.

Just to confirm -- You cannot sign into your laptop?

Customer: replied 1 month ago.
Sir can you please respond to the question can this be done in a reasonable time and are you charging $39.00 dollars in addition to the $47.00 I need to for you to be clear sir, thank you.
Customer: replied 1 month ago.
To respond to your question NO I cannot sign in and this is why I am seeking help.
Customer: replied 1 month ago.
Sir are you still there?
Expert:  Josh replied 1 month ago.

Is your sign-in screen using an email address and password?

Customer: replied 1 month ago.
No it is not just a password
Expert:  Josh replied 1 month ago.

Which operating system do you have on the computer?

Customer: replied 1 month ago.
I am not understanding your question if it is what I think it is windows 8
Customer: replied 1 month ago.
Sir are you still with me I am not sure why but my I pad seems to be loading can you call if needs if we get cut off?
Customer: replied 1 month ago.
Sir please if you are unable to help please be kind enough to say so, so I move on from this, thank you.
Expert:  Josh replied 1 month ago.

I am not sure what you mean by "your iPad is loading" -- Do you still need help?

Customer: replied 1 month ago.
Mr Josh thank, I don't think you are able to help and I am sorry I do not have the extre $39.00 to upload for you to navigate my laptop I cannot even get in for you to do what you are stating to do.
Please note I will be requesting a refund the credit card company already about 30 min pass inform me of the transaction, That the company got paid.
I can see that you are unable to help.
, again thank.
Expert:  Josh replied 1 month ago.

I will submit the refund request for you on our end as well. Thank you