Hi! My name is ***** ***** I will be assisting you. Let's get started!
Please explain your issue in more detail
What did you forget your password *****?
Just to confirm -- You cannot sign into your laptop?
Is your sign-in screen using an email address and password?
Which operating system do you have on the computer?
I am not sure what you mean by "your iPad is loading" -- Do you still need help?
I will submit the refund request for you on our end as well. Thank you