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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I go to start up my Toshiba L775D-S7340 like I do everyday

Customer Question

I go to start up my Toshiba L775D-S7340 like I do everyday for 4 years and now it won't acknowledge my log on. I have not changed it in a very long time. How can I get access back into my laptop?
Submitted: 1 month ago.
Category: Laptop
Expert:  technicalcat replied 1 month ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

Do you know which version of Windows you are running? 7,8, or 10?

Customer: replied 1 month ago.
7
Customer: replied 1 month ago.
Windows 7
Customer: replied 1 month ago.
Did you receive my answer
Expert:  technicalcat replied 1 month ago.

Are you getting the SAME login prompt as before , but just getting a password ***** or are you getting a different prompt for a password ***** get into your computer?