My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
Try these steps please.
Try this: Open Notepad or Word on your Acer to test the following.Hold down Shift + Ctr keys down once and then see if you're able to type the apostrophe symbol.Toggle the swith until you get the apostrophe back.
(holding down the Shift + Ctl keys toggles the keyboard' language settings)
Let me know if this does not work and we can try another solution.
Please reply and let me know if you need any other assistance,
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Shift + Ctrl changes/toggles the keyboard language settings.
Try this next please.
If you are prompted for an administrator password, type your password. If you are asked for confirmation, provide confirmation.
If the most recent restore point doesn’t resolve the issue,select the next restore point.
What's your region and language settings please?
Are you using a US-International keyboard under US English in your language settings?
What's the type of your physical keyboard? If it is US English keyboard, avoid having any US International settings in your keyboard. If you do have any, remove it.
Checked the Language settings and cleaned up the input methods by removing inappropriate ones? For Windows users speaking US English in United States, only US English keyboard and the default input method are required.
Did you review the link above? Was it help or related to your question?
Okay, it seems not the issue I thought and out of my range. I opt out and let more experts help you. Good luck!
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Hello! My name is*****I am a certified computer professional who will assist you.It looks like the previous Experts are not available any more. I can continue assisting you.Please tell me when the issue with apostrophe first started to happen? Do you remember making any changes to your computer?I am awaiting your reply.Thanks,IT Miro
I am sorry for the issue. I will do my best to help you get it back.
Please check if any other key or symbol stopped working as well, or only the apostrophe is affected.
Also, see if these characters work for you: ~ "
Test in several programs such as Word, Notepad, web browser, etc
Let me know the results.
OK. Please try with the On-Screen Keyboard to see if apostrophe and quote will work by clicking on the virtual keys. To start it, click on the Windows Start button and then navigate to All Programs > Accessories > Ease of Access > On-Screen Keyboard
Hello again, Jim!
The reason I suggested you to check with the On-Screen Keyboard is because it uses the same keyboard layout as the physical keyboard currently selected in Windows. Because of that, I am wondering if the problem is with the actual physical key on the keyboard.
Please tell me what actually happens when you press the apostrophe key as well as Shift + apostrophe key?
That is not a good sign. I don't think this is a problem with Windows settings, but a problem with the actual physical key on the keyboard. The virtual On-Screen Keyboard proves it since it uses the same keyboard layout (settings) as the physical keyboard.
To further verify it, you can get an external USB keyboard and connect it to your Acer laptop. Pressing the apostrophe key should work there just fine.
So, to solve the problem you need to get the laptop keyboard repaired or replaced. As a workaround, you can use the virtual On-Screen Keyboard to type the apostrophe. You can also copy the apostrophe character and paste it whenever needed since its key is not working.
I am very sorry to report it, but everything points to the problem with the actual physical key.
The auto-correct (spell checker) can automatically insert the apostrophe when needed, and you can also use the Insert symbol option in some programs, such as Word, and insert the apostrophe like that, but inputting it from your Acer keyboard won't work since the apostrophe key on the keyboard stopped working.
If there is anything else I can help you with, let me know.Before you leave, please take a moment to rate my assistance by clicking on the stars located in the upper right corner of the page.Thanks,IT Miro