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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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My wife has a Toshiba Satellite laptop computer. It worked

Customer Question

My wife has a Toshiba Satellite laptop computer. It worked fine yesterday morning. Last evening (Sat.) a blue screen came up. She turned the computer off. Now, only a black screen shows and nothing else is functioning on the computer. A "flashing" orange light on the "front" of the computer is continuously on. What happened?
JA: Just to clarify, what's the exact model of your Toshiba? And what operating system are you running?
Customer: Toshiba Satellite S875D-S7350. Windows 7 Ultimate.
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: My wife says "None". We can't do any troubleshooting as the computer won't turn on.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I don't think so. We are completely lost.
Submitted: 1 month ago.
Category: Laptop
Expert:  sjena1982 replied 1 month ago.

Hi ,

Welcome to justanswer .

Try a reset... remove battery and from AC. Press and hold power ON button for 30secs at least. Putback battery back and plug into AC then Power ON as normal.

If that does not help, try it with AC only (remove the battery) or the other way around.

Let me know how it goes .

Thanks

Satchi