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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 597
Experience:  Laptop repair specialist
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Wif's laptop - Asus ROG - the lock is on - no video - tried

Customer Question

Hi - wif's laptop - Asus ROG - the lock is on - no video - tried resetting battery, external screen - nothing - less than a yr old - any ideas? the lock light is lit
JA: Just to clarify, what's the exact model of your Asus? And what operating system are you running?
Customer: Windows
JA: Have you installed any updates recently?
Customer: Win 10 -
JA: Anything else you want the computer expert to know before I connect you?
Customer: G750J model number
Submitted: 10 days ago.
Category: Laptop
Expert:  Md. Sadique replied 10 days ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Md. Sadique replied 10 days ago.

Are you talking about the CAPS Lock /Num Lock key?

Customer: replied 9 days ago.
Neither - below the touchpad there are several indicator lights . . .
Power Battery Hard Drive Wi-Fi and a LOCKThe lock is lit and though the laptop comes on, no video, cannot proceed after turning on machine
Suggestions? Have removed the battery and restarted several times
Expert:  Md. Sadique replied 9 days ago.

Do you see the Asus Logo when you turn it ON?

After the Asus logo, do you see Windows loading screen.

Customer: replied 9 days ago.
No - please read what I wrote - powered the laptop on and the power light and lock light are on - NO Video, no bios/no ASUS logo, no windows - NO VIDEO - just the two lights - AC and the "lock" icon - no audio either
Expert:  Md. Sadique replied 9 days ago.

Thanks for explaining in such a detail.

Your laptop is completely dead with only two lights lit.

I am sorry to say it indicates the laptop's motherboard has gone bad and needs replacement.

Before confirming this -- I want to ask a few more questions.

Do you hear any beep or see any flicker on the computer screen.