Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.
Would you like me to remote in your computer and work on this issue directly?
It will help me to understand the problem better and will give me a better insight on how to troubleshoot the issue.
Don't worry if the problem doesn't gets solved and you are not satisfied you can ask for a refund.
Please let know if you don't want to go with remote session. We will continue our troubleshooting over this chat window.