I'm sorry about the issue. What's the model of your device?
Is there any power / light?
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
Yes there is light
Thank you. What's the make / model of your device?
Have you tried anything?
Please reply at the box below. Thank you,
Acer chromebook 11
Thank you. Can you please press and hold the Power on / off button on your Acer Chromebook device for about 15 seconds, then turn it back on and check?
Same as before just blank blue screen
Hello and thank you for your question. Please let me know if you still require assistance and I would be happy to help you.
Do you see any solid or flashing light when the computer is showing a blank screen? If yes, blue lights? anything else per your observation?