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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 597
Experience:  Laptop repair specialist
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Satellite L50D. I can't get it to start. The Toshiba logo

Customer Question

satellite L50D. I can't get it to start. The Toshiba logo displays and then the screen goes blank
JA: Just to clarify, what's the exact model of your Toshiba? And what operating system are you running?
Customer: OS windows10SatelliteL50DCO17 PC pskxsa -01700
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: none because I can't open the computer beyond the logo . The screen goes blank
JA: Anything else you want the computer expert to know before I connect you?
Customer: i can't think of anything
Submitted: 5 days ago.
Category: Laptop
Expert:  Dan replied 5 days ago.

Hello and welcome to JustAnswer, I look forward to assisting you today. Feel free to disregard the Premium Service Offer. That is an automated popup initiated by the web site. Does your model have a removable battery?