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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 597
Experience:  Laptop repair specialist
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I changed the password on my yahoo account and can't

Customer Question

I changed the password ***** my yahoo account and can't remember what it is. I have no problems when I'm trying to get into my emails at home, but went to the library to print an email because I don't have a printer at home and couldn't get into my email. What do I do?
JA: Have you contacted anyone about your account?
Customer: Went to Geek Squad and they told me to get into the Yahoo support.
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: Updates were done, I believe it was yesterday.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 12 days ago.
Category: Laptop
Expert:  Viet - Laptop Tech replied 12 days ago.

I'm sorry about the issue. Have you tried anything yourself?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Laptop Tech replied 12 days ago.

What's the brand / model of your computer?

Can you please confirm your yahoo email address?

I am able to connect remotely to your computer, so that I can retrieve your yahoo email account password ***** through your computer for you.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,