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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I changed the password on my yahoo account and can't

Customer Question

I changed the password ***** my yahoo account and can't remember what it is. I have no problems when I'm trying to get into my emails at home, but went to the library to print an email because I don't have a printer at home and couldn't get into my email. What do I do?
JA: Have you contacted anyone about your account?
Customer: Went to Geek Squad and they told me to get into the Yahoo support.
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: Updates were done, I believe it was yesterday.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 7 months ago.
Category: Laptop
Expert:  Viet - Laptop Tech replied 7 months ago.

Hi,
I'm sorry about the issue. Have you tried anything yourself?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Laptop Tech replied 7 months ago.

What's the brand / model of your computer?

Can you please confirm your yahoo email address?

I am able to connect remotely to your computer, so that I can retrieve your yahoo email account password ***** through your computer for you.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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