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Martin
Martin, Network Engineer
Category: Laptop
Satisfied Customers: 2336
Experience:  10+ Years Experience CCNA Network Engineer A+ Net+ Linux & Windows OS C++ Programming
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Toshiba l500 gas message displayed boot from bbs-harddisk,

Customer Question

Toshiba l500 gas message displayed boot from bbs-harddisk
JA: Just to clarify, what's the exact model of your Toshiba? And what operating system are you running?
Customer: Toshiba L500 satellite 1XD, windows 7 home
JA: Have you installed any updates recently?
Customer: There was recent windows 10 that updated itself on this one
JA: Anything else you want the computer expert to know before I connect you?
Customer: I just want to recover my files, thats all
Submitted: 1 month ago.
Category: Laptop
Expert:  Martin replied 1 month ago.

Hello, how are you?

Are you able to access the BIOS?

Customer: replied 1 month ago.
Customer: replied 1 month ago.
I tried to boot in all 4 menu, nothing
Expert:  Martin replied 1 month ago.

Can you go back into the BIOS, press F9 to restore default settings then press F10 to save, confirm then let the computer reboot

Customer: replied 1 month ago.
Done it, got me nowhere...
Expert:  Martin replied 1 month ago.

Could be a hard drive failure in which case you'll have to recover the files another way.

Customer: replied 1 month ago.
Can I do it myself?
Customer: replied 1 month ago.
Please tell me how?
Expert:  Martin replied 1 month ago.

Yes, you will need to unscrew the bottom screws and take the hard drive out so you can attach it to another (working) computer and read the files without the need to boot from the disk.

If the files do not appear there's a program called Recuva which performs a deep scan on the hard drive and recovers the files for you

Expert:  Martin replied 1 month ago.

Does that make sense?

Customer: replied 1 month ago.
it does.
Thank you very much, will try this tomorrow.
Many thanks again.
Expert:  Martin replied 1 month ago.

You're most welcome!

Could you please leave a rating before you sign off today?

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Thank you!