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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 597
Experience:  Laptop repair specialist
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I was searching the web and alll of a sudden I got this

Customer Question

I was searching the web and alll of a sudden I got this consent beeping sound and a message that came up a serious malfunction has been detected and please call mircosoft at(###) ###-####5714. It says do not shut down, I can'[t close out and in order to stop the noise I have to close the top down
JA: What kind of computer do you have? Do you know what Operating System (OS) you're running?
Customer: Toshiba, lap top Operating system? What exactly i am I looking for
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: Microsoft told me to update its latest installs. I can't get my computer to shut down all it does is beep and beep
JA: Anything else you want the computer expert to know before I connect you?
Customer: no, does this mean I got a bad virus
Submitted: 14 days ago.
Category: Laptop
Expert:  ChrisC replied 14 days ago.

Hi, my name is ***** ***** welcome to JustAnswer!