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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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Can not able to boot up may laptop, how can I do? Model:

Customer Question

can not able to boot up may laptop, how can I do ?
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: Model: 14-K016 TX.
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: Nothing install recently. we cannot able to open the laptop.
JA: Anything else you want the computer expert to know before I connect you?
Customer: my address box:***@******.***
Submitted: 1 month ago.
Category: Laptop
Expert:  michelleclive replied 1 month ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 1 month ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

Please explain the problem a bit more in detail.

Customer: replied 1 month ago.
When push on the starting button, the lamp was lighting, but the screen cannot open.
Expert:  michelleclive replied 1 month ago.

Do you get anything on the screen for few seconds or its totally blank?